Frequently Asked Questions
Common Questions
What Services Do You Offer?
At Lock City, we’ve got your back when it comes to getting you back on the road fast! Whether you’ve lost your auto keys, snapped them in half, or accidentally locked them inside your car, we’ve got the solution for most makes and models.
In addition, we have been supplying our customers with spare auto keys since 2009. Our mobile key replacement service is designed for convenience, so you can get a spare key made right at your doorstep or workplace, no need for a trip to the dealer. And if you’re dealing with a stubborn lock, we’ve got you covered with our replacement ignition and door lock services for select vehicle models.
How Quickly Can You Respond to an Emergency Call?
If you are stranded, we always try our best to prioritise your call out (subject to parts and availability), please call us to get an honest timescale from our admin team.
What Areas Do You Serve?
We cover Bristol, Bath, South Gloucestershire, North Somerset and West Wiltshire, please see our coverage map.
Are Your Services Available 24/7?
Our phone lines are open Monday to Friday 8.00 to 5.30, however we have a convenient quote request form here and we always aim to answer these outside of working hours, where possible, with the aim to book in for the next available appointment.
What Types of Vehicles Can You Assist With?
We deal with most makes and models, we recommend you complete our web form to see if we can help you with your vehicle.
How Do I Get a Quote for Your Services?
For emergencies, please call us on 07967 097 899 or for non emergencies, please complete our form.
What Should I Do If I’ve Lost My Car Keys?
In this situation, we recommend you call us on 07967 097 899 and we can talk through your specific circumstances. Out of hours, you can complete our quote request, or read our dedicated lost key page.
Are Your Keys and Services Fully Guaranteed?
Yes, we offer a 6 month guarantee subject to terms and conditions.
What Payment Methods Do You Accept?
We accept all major debit and credit cards via Square, including Visa, Mastercard and American Express. You can also choose Clearpay at checkout and split your purchase into 4 interest-free instalments. The Locksmith has a card machine on the van to take payment once your work has been completed. We can send your VAT receipt by email. Please give your email address to the Locksmith whilst he is taking payment.
How Can I Read Reviews or Testimonials from Previous Customers?
Yes you can. We have active testimonials on Google, Trust a Trader, Facebook, and Yell.