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Terms and Conditions

1hr RESPONSE

  • We offer a 1 hour response where possible and subject to availability, however no discounts apply if the Locksmith arrives after the hour.  We will always endeavour to give honest and realistic arrival times.

No Call Out Fee

  • We do not charge a call out fee for just arriving at your vehicle, however any work you instruct us to carryout is chargeable on arrival.  All prices will be discussed with the customer before commencing any work.
  • A diagnostic charge will be applied in situations where we have been booked in to identify key faults, even when it is identified that the key is not faulty.

Quotations & Estimates

  • Both verbal and written quotations / estimates are valid for 30 days, but can be withdrawn at anytime.
  • All prices quoted are subject to VAT at 20%

Payment Terms

  • Full payment is due on completion of the work, unless an invoice has been previously agreed with Lock City Ltd
  • Pre-agreed invoices are on a 30 day payment term, and are open to customers that have been approved by Lock City Ltd
  • We take all major credit and debit cards.
  • We do not accept cheques or BACS payments

Guarantee

  • Most of our products are guaranteed for 12 months for parts and labour, with the exception of:-
      • After Market Key Cards (6 month guarantee)
      • Consumables e.g. batteries
      • Loss of programming resulting in customer changing the battery
      • Accidental damage by the customer (i.e. the product being dropped, misused or water damaged)
      • Lost/stolen keys
  • We only guarantee products we supply, e.g we do not guarantee a vehicle key that has been programmed by us, but purchased elsewhere.
  • Faulty products will be sent for analysis before a refund/replacement is issued.  The results from our supplier will act as the final decision.
  • Guarantee is only valid to the original Purchaser.
  • Guarantee only valid within a 5 mile radius from the original address where work was carried out, during normal working hours
  • No guarantee offered on repair work.
  • No guarantee offered on work that was carried out free of charge.
  • There may be a charge if we are called to the same fault more than once.
  • Please keep your invoice as proof of purchase.
  • We will strictly not cover any type of consequential expenses resulting from (1) product failure or (2) unforeseen time delays in completing the work, to include:
    • Vehicle breakdown/recovery charges
    • Travel expenses & hotel costs,
    • Missed appointments
    • 3rd party expenses

Deposits

  • Deposits for special order items (where we order to a specific specification) are non-refundable e.g. pre-coded vehicle keys and vehicle security codes.